| 273 | | == Yahoo!(Y!M) Protocol == |
| 274 | | |
| 275 | | === How do I get blocking someone to work? === |
| 276 | | There is a known bug in the Yahoo! protocol code present in libpurple. We've been unable to determine the exact cause or a workable code solution to the problem, but the failure seems to be most prominent when the blocking code tries to automatically remove the buddy from your list (this is required for a block on Yahoo!). It will also ''always'' fail if libpurple thinks the buddy is already blocked. |
| 277 | | |
| 278 | | We suggest manually removing Yahoo! buddies before attempting to block them. For buddies reported as already blocked who are not in fact blocked, unblock them (in Tools->Privacy) and block them again. This works often. |
| 279 | | |
| 280 | | === Why can't I connect to Yahoo! from behind a firewall or NAT? === |
| 281 | | Your firewall or NAT is not allowing YMSG packets (packets for the Yahoo! protocol) to pass through it. You can try changing the port Pidgin attempts to connect to. Go to Tools->Edit, find your Yahoo! account, uncheck the Enabled box, then select the account and click Modify. On the Advanced tab, change the value in the Pager port field. Ports known to work are 20, 23, 25, 80, 119, 5050, 8001, and 8002. This will not work for all users, but does help many. |
| 282 | | |
| 283 | | === Why doesn't Pidgin have the official client's "Firewall with no proxy" option? === |
| 284 | | The official client's Firewall with no proxy option wraps the Yahoo! YMSG protocol in HTTP, which enables it to pass through many firewalls and NATs that filter IM traffic but not HTTP traffic. Pidgin and libpurple currently do not support this. |
| 285 | | |
| 286 | | === Can I get a list of Yahoo! chatrooms? What about localized lists? === |
| 287 | | Tools->Room List will let you list available Yahoo! chat rooms. Yahoo! has currently disabled user-created rooms. The option to create rooms still exists in Pidgin but will be non-functional until Yahoo! re-enables user-created rooms. |
| 288 | | |
| 289 | | By default the room list shows US-localized chat rooms. To get a localized room list for another locale, you'll need to change the Chat Room Locale setting in the account editor, on the Advanced tab. Enter a country code in this field. Certain country codes no longer seem to work (most notably de). The list of known-working country codes was at last check the following: |
| 290 | | * aa -> Asia |
| 291 | | * ar -> Argentina |
| 292 | | * au -> Australia |
| 293 | | * br -> Brazil |
| 294 | | * ca -> Canada |
| 295 | | * cf -> Central African Republic |
| 296 | | * cn -> China |
| 297 | | * dk -> Denmark |
| 298 | | * es -> Spain |
| 299 | | * fr -> France |
| 300 | | * hk -> Hong Kong |
| 301 | | * in -> India |
| 302 | | * it -> Italy |
| 303 | | * kr -> Korea, Republic of |
| 304 | | * mx -> Mexico |
| 305 | | * my -> Malaysia |
| 306 | | * no -> Norway |
| 307 | | * se -> Sweden |
| 308 | | * sg -> Singapore |
| 309 | | * tw -> Taiwan |
| 310 | | * uk -> United Kingdom |
| 311 | | * us -> United States of America |
| 312 | | |
| 313 | | If you discover any of these no longer work, or find other country codes that do work, please don't hesitate to contact the development team. |
| 314 | | |
| 315 | | === What protocol does Pidgin use to connect to Yahoo!? === |
| 316 | | Normally Pidgin uses the YMSG protocol, which is the same protocol that the official Yahoo! clients use, although Pidgin uses a slightly older version of the protocol than current official clients. If an attempt to login returns the "Invalid Password" error code, Pidgin automatically tries to log in using the "!WebMessenger" method. This method still uses the YMSG protocol, but authenticates differently, and connects to a different server. |
| 317 | | |
| 318 | | While in Web Messenger mode, several things work differently or not at all. Adding, moving, and removing buddies doesn't work, and the only available statuses are "Available" and "Invisible". In addition, the Yahoo! server seems to ignore all Yahoo! Chat related packets. For this reason, we use the YCHT protocol to join Yahoo! Chat rooms while connected using the Web Messenger method. |
| 319 | | |
| 320 | | === Why doesn't my yahoo.co.uk account work? (error code:"Invalid username") === |
| 321 | | Change your Yahoo account's `Username` from `username@yahoo.co.uk` to only `username` (that is, remove `@yahoo.co.uk` from the Usernane field). |
| 322 | | |
| 323 | | === I get a message that says "Too many failed login attempts" but I logged into the website like the message said and it still doesn't work! === |
| 324 | | This seems to happen for several different reasons, but an easy one to run into is account deactivation, particularly if you signed up for a Yahoo! account on the Yahoo! Mail site instead of the main Yahoo! site. If you don't log into Yahoo! Mail for four months, your mail account is deactivated; this seems to be at least partially related to the login failures error. |
| 325 | | |
| 326 | | For some people, logging into any Yahoo! website is sufficient to restore the account to a working status. For others, you must log into [http://mail.yahoo.com Yahoo! Mail] specifically. If that still doesn't work, try logging into other Yahoo! sites. Beyond this, there's not much we can really do, as the login server returns the error and refuses to let us continue logging into the messenger service. |
| 327 | | |
| 328 | | |
| 329 | | |
| 330 | | == MSN Protocol == |
| 331 | | |
| 332 | | === Setting up MSN accounts and Connection issues === |
| 333 | | |
| 334 | | ==== I can't connect to MSN using Pidgin 2.4.3 or earlier ==== |
| 335 | | |
| 336 | | These versions used to use an old version of the MSN protocol (MSNP9) which is no longer supported on the server side. If you want to use MSN with Pidgin, you will need to use 2.5.0 or any later version. |
| 337 | | |
| 338 | | {{{ |
| 339 | | #!comment |
| 340 | | See more information about support for the newer features on the ProgressReport page. |
| 341 | | }}} |
| 342 | | |
| 343 | | ==== Why can't I log into MSN? ==== |
| 344 | | You probably did not compile Pidgin with SSL support, or the SSL plugin failed to load. The MSN protocol requires the use of SSL, which Pidgin provides by either GnuTLS or the combination of NSS and NSPR from the Mozilla project. See [wiki:FAQssl these notes] to get SSL up and running. |
| 345 | | |
| 346 | | ==== Why isn't MSN in the list of protocols? ==== |
| 347 | | ==== The MSN plugin won't load, but I have Mozilla NSS or GNUTLS or both! ==== |
| 348 | | See [wiki:FAQssl these notes] on getting SSL up and running. |
| 349 | | |
| 350 | | ==== What does "MSN: S: 911 3" in the debug window mean when I can't connect? ==== |
| 351 | | Unhandled command '911' indicates some form of authentication error. This could be simply that your password is wrong. |
| 352 | | |
| 353 | | Other reports of this error seem to indicate that it could be a timeout problem--if the authenticaion process takes too long to complete, the authentication fails. Slowness could be caused by a number of factors, including: |
| 354 | | * being on dialup |
| 355 | | * slow DNS resolution |
| 356 | | * network problems. |
| 357 | | |
| 358 | | Please check that your configured DNS servers are correct, and are resolving hostnames reasonably quickly. On Linux these are specified in /etc/resolv.conf - At least 5 people resolved the '911' error by removing incorrect DNS servers from here. |
| 359 | | |
| 360 | | If you are still having problems please try these tests to try to identify any potential network problems: using telnet, try connecting to |
| 361 | | * port 1863 on messenger.hotmail.com |
| 362 | | * port 443 on loginnet.passport.com |
| 363 | | * port 443 on login.passport.com |
| 364 | | If any of those fail, or take a long time to connect, then this is probably not a bug in Pidgin. |
| 365 | | |
| 366 | | ==== How do I set my MSN Friendly Name (the name other users see)? ==== |
| 367 | | In the Buddy List window, go to Accounts->'' your MSN account''->Set Friendly Name. |
| 368 | | |
| 369 | | ==== Can I set my friendly name with a plugin? ==== |
| 370 | | No. This leads to far too much abuse of the already-abused friendly name. Stuffing such useless information as the currently playing song on your music player or a status message inside the friendly name completely defeats the purpose of the friendly name, which is to provide a more easily recognizable name than an e-mail address. |
| 371 | | |
| 372 | | === MSN Buddies === |
| 373 | | |
| 374 | | ==== What does "Has You" in the buddy list tooltip mean? ==== |
| 375 | | It shows you if that MSN user has added you to his/her buddy list. "Has you: No" does ''not'' mean you can't talk to that person. |
| 376 | | |
| 377 | | ==== Why is "Has You" gone in 2.5.0? ==== |
| 378 | | This seems to be related to switching to MSNP15. For more info, see ticket #6637. |
| 379 | | |
| 380 | | ==== Why do I keep getting a "Buddy List Synchronization" error? ==== |
| 381 | | Sometimes, for a particular buddy, you may keep getting a "Buddy List Synchronization" error every time you sign in, even if you accept adding the buddy. There are two possible reasons for this problem. |
| 382 | | |
| 383 | | The first possibility is because the buddy is on your address book, and not marked for use with messenger. Pidgin does not currently handle this case. The second possibility is that there are multiple copies of that buddy in your address book in different groups than Pidgin expects. |
| 384 | | |
| 385 | | In order to fix this, you need to login to your account via Hotmail and edit your address book. If you use some sort of network-provided account that is affiliated with MSN, you should still be able to login for this purpose (even if you don't have an inbox). |
| 386 | | |
| 387 | | For the first case, from the address book, edit the contact that matches, and check the box for "Use this address with Windows Live Messenger". For the second case, look for multiple copies of the buddy and remove all but the one in the group Pidgin expects. These buddies will most probably have the Quickname set to <userid part of email address>+<incrementing number>. |
| 388 | | |
| 389 | | === Conversations === |
| 390 | | |
| 391 | | ==== Can I turn off displaying nicknames/friendly names? ==== |
| 392 | | No. If your buddies are using friendly names that make it difficult to distinguish them from each other, use aliases to set useful differentiating names for the buddies. |
| 393 | | |
| 394 | | ==== Can I turn off displaying custom smileys? ==== |
| 395 | | Yes. It is in the options for your MSN account. Go to Accounts->Manage, select your MSN account, click Modify, select the Advanced tab, and uncheck "Show custom smileys". |
| 396 | | |
| 397 | | ==== Why do some of my messages result in an error? ==== |
| 398 | | Your message might have been censored by Microsoft. All clients are affected as |
| 399 | | messages are being censored at the server. |
| 400 | | See #2278 and http://virtuelvis.com/archives/2006/02/microsoft-censoring-msn-messenger |
| 401 | | |
| 402 | | === Miscellaneous MSN questions === |
| 403 | | |
| 404 | | ==== Why are file transfers so slow? ==== |
| 405 | | MSN file transfer support is limited to the proxied version of file transfer support in the protocol. This means that the files are sent to MSN's servers, then the server sends the data to the other user. We don't know if or when we will ever support any of the peer-to-peer file transfer methods available in the MSN protocol. |
| 406 | | |
| 407 | | ==== Is there a way to invite more than one person to a chat? ==== |
| 408 | | Yes, but this is a case where our design differs from the official clients. In the MSN world, there is no distinction between an IM session and a chat. Within libpurple and Pidgin, however, there is. If you start an IM with one user, then you cannot invite someone else to the conversation. If, however, you right-click the buddy and select Initiate Chat, then you can invite as many people to the chat as you want using Conversation->Invite. Unfortunately, Pidgin does not yet provide a convenient way to select multiple buddies at once to invite. |
| 409 | | |
| 410 | | ==== What does "Error reading from switchboard server" mean? ==== |
| 411 | | We haven't fully figured that out yet, but even Microsoft's client seems to get similar errors, although with less frequency than we do. |
| 412 | | |
